Everybody has a different communication style and time for communication. We understand that mornings and afternoons can be a little rushed, and not the best time to discuss your child. We have many types of communication we use for families in the Service just like you.
Confidentiality and Discretion
Information received through written and spoken communication with families will be treated with discretion. If at any time you require a private discussion with our educators, please inform us. This can happen face-to-face or by phone.
What type of communication to you prefer?
Phone calls to your work
You can tell us your preferred way of communicating on our feedback form.
Ways we communicate news/events at the Service
Verbally at arrival and departure times.
Regular newsletters which will be sent home via the children’s individual pockets once a month
A message section on the day book, where brief notes can be left between educators and parents
A notice board where various messages and notices are displayed advertising current issues and upcoming events
A suggestion box allows parents to leave more detailed written messages if they have concerns or want to provide positive or negative feedback. These can be anonymous if desired.
Occasionally, educators will ask parents to complete short surveys in order to maintain up to date records and seek parent feedback on various topics.
Each family will be allocated an individual “pocket” in which newsletters, accounts and other written communication will be placed. It is a parent’s responsibility to read these notices and ensure they are aware of current issues and events in the service
Policies will be regularly reviewed and will be placed in the “sign in” area to enable parent comment on service practices.